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Understand the Rules That Govern Your Account

Every account on ftlucky10 operates under a clear set of terms — covering eligibility, data use, cookie consent and how we handle requests to access or change your information.

Account Eligibility RulesData & Privacy PolicyCookie Consent TermsJurisdiction-Dependent AccessYour Rights as a Player
ftlucky10 Understand the Rules That Govern Your Account
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how our terms apply to your account — or you want to request access to the data we hold — these are the channels to use. Response times vary by volume, but legal and data requests are prioritised in our queue and handled by a dedicated team.

Team online

Live Chat

Open the chat widget from any page on the site. Describe your legal or account query and our support team will route it to the right handler without delay.

Email Support

Send your data-access or policy question to our support email address listed in the account settings panel. Attach any relevant account details to speed up the process.

Account Settings Panel

For consent updates and cookie preferences, go directly to the settings panel on your account dashboard. Changes take effect on the next page load.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

Our approach to data is straightforward — we collect what we need to run your account, process payments via GCash, Maya and InstaPay, and meet our obligations under applicable law. We do not sell your personal data to third parties for marketing. Here is how each area works in practice.

Data Collection and Retention

We hold account registration data, transaction records and session logs for as long as your account is active or as required by applicable law. You can request a summary of what we hold by contacting support through live chat or email.

Cookie Use on This Site

We use functional cookies to keep you logged in across sessions on mobile and desktop, and analytics cookies to understand how pages are used. You can manage cookie preferences at any time inside your account settings panel.

Account Security Practices

Login is protected by a one-time PIN sent to your registered mobile number. We do not store full GCash or Maya account numbers — only a masked reference is kept for withdrawal routing. Report any suspicious login immediately via live chat.

Requesting Changes to Your Data

To correct, update or request deletion of your personal data, submit a written request through our support email. We will acknowledge within a reasonable timeframe and complete the action in line with our retention obligations under applicable law.

Common Questions About Our Legal Terms

These are the questions we see most often from players in the Philippines who want to understand their rights, how their data is handled and what our terms actually mean for their account.

Access depends on your location and the laws that apply to you. We make the platform available where local law permits for eligible players. It is your responsibility to confirm your eligibility before opening an account.

We collect the information you provide during registration — name, contact number, date of birth and e-wallet details for GCash, Maya or InstaPay. We also log session and transaction data to operate your account securely.

Yes. Send a written request to our support team via email or live chat. We will identify what we hold, provide a summary and process any correction or deletion request in line with applicable legal obligations.

Go to your account settings panel after logging in. Cookie preferences are listed there and changes apply immediately. Turning off non-essential cookies does not affect your ability to log in or make transactions.

We retain certain records — transaction history, identity verification files — for the period required by applicable law after account closure. We delete or anonymise data that is no longer legally required to be held.

Contact our support team directly through live chat for the fastest response. For formal written complaints about data or terms, use the support email address listed in your account settings. We treat these as priority cases.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.